Subscribe free to our newsletters via your
. Solar Energy News .




INTERNET SPACE
Retailers smarten up with smartphone shoppers
by Staff Writers
Washington (AFP) Nov 01, 2013


As consumers seek to outsmart their local retailers with their smartphones, the stores are fighting back on the same front.

Retailers are increasingly gathering data from smartphone users in stores, tracking their locations and habits in an effort to boost sales and efficiencies.

While consumers often use their smartphones to compare prices, a practice known as "showrooming," the retailers may be outsmarting them by collecting data on customer movements and activities from the electronic devices.

Brick-and-mortar retailers can be hurt by showrooming, but can also use smartphones to their advantage to reduce wait times for checkouts, stock the right merchandise and reward loyal customers.

The practice of tracking is drawing scrutiny from privacy activists even as the market for this technology shows sizzling growth.

"I can't even count the number of startups in this field," says Leslie Hand, retail analyst for International Data Corp.

Hand said it is difficult to estimate the value of this market because it is so new, but that retailers are anxious to use smartphone data "so they have as much information about the customers in the store as they do about the customers shopping online."

By tracking users' smartphones and their unique identifiers, retailers can tell how often a customer visits, how much time they spend in a location and other data. The "indoor location," data which is similar to GPS, can use several kinds of technology including Wi-Fi or Bluetooth.

With this, retailers "can better understand customer buying behavior to market better, and possibly make an offer to them," Hand told AFP.

The data collected is generally anonymous, aggregate information about flows of customers and patterns. But at a time when Americans are wary of government surveillance, this has raised the hackles of a number of consumer privacy groups and lawmakers.

John Soma, executive director of the University of Denver Privacy Foundation, said consumers should be giving "effective consent" to collect data and that may not be the case "when they put up a tiny sign" at a store entrance.

Soma said it is not clear what retailers and data firms are doing with the data: using it internally may be appropriate for store management, he said, but in some cases "that data floats out" to data brokers or other parties.

In a bid to head off complaints, a handful of data analytics companies announced a code of conduct in collaboration with the Future of Privacy Forum, a Washington think tank.

The code calls for posted signs that alert shoppers that tracking technology is being used, and instructions for how to opt out.

Jules Polonetsky, executive director of the Future of Privacy Forum, told AFP this is "a good code in a time when people are sensitive about privacy."

He said it allows the smartphone users to remain anonymous and opt out of tracking, and to opt in to provide personal data which could allow the retailer to offer a discount or other promotion.

Senator Charles Schumer, who had criticized tracking as intrusive, called the code "a significant step forward in the quest for consumer privacy."

Yet it remains unclear the degree to which retailers and the full range of data collection companies will adhere to the code.

National Retail Federation general counsel Mallory Duncan said the code "has been put together and signed on by some small technology companies."

"I've not seen a great deal of comment from our retail members at this point. It's still under review," he told AFP.

But Duncan said the techniques are not new: retailers have traditionally used older methods to accomplish the same goals such as surveillance cameras or "hiring young people to stand at the end of an aisle with a clicker."

Paul Stephens of the Privacy Rights Clearinghouse said the code of conduct is "vague" and that many consumers won't understand it. Another issue may be that minors, including young children with smartphones, might be tracked without consent.

"There is a creepiness factor about it," Stephens said. "One does not anticipate when they are in a public place that their location is subject to tracking and monitoring."

Greg Sterling of the San Francisco consultancy Opus Research said that some privacy issues need to be addressed, but that consumers ultimately benefit from the technology.

"One of the major reasons people walk out of stores is they can't find the product they are looking for, and a chief complaint is poor customer service," Sterling said.

"So if you can use customer location to give them more information or give them help, it's positive."

Sterling said privacy concerns and consent must be addressed, but cautioned against holding back this new technology.

"Retailers are going to use this data because it's so powerful," he told AFP. "We should not shun the technology. We should have rules that protect people's interest."

.


Related Links
Satellite-based Internet technologies






Comment on this article via your Facebook, Yahoo, AOL, Hotmail login.

Share this article via these popular social media networks
del.icio.usdel.icio.us DiggDigg RedditReddit GoogleGoogle








INTERNET SPACE
Google unveils new smartphone in Nexus line
San Francisco (AFP) Oct 31, 2013
Google on Thursday unveiled its Nexus 5 smartphone, putting its premium brand on a device intended to champion the latest version of its Android operating system. The hotly anticipated addition to Google's Nexus line is powered by a new "KitKat" version of Android, which was redesigned to work across the wide range of handsets built with the Internet titan's free software inside. "Now yo ... read more


INTERNET SPACE
Alternative Fuels Americas To Launch Project Jetropha

Leidos To Assume Ownership Of Plainfield Biomass Power Facility

Extracting energy from bacteria

Plant used as biodiesel source found to hide poisonous problem

INTERNET SPACE
US unveils bionic man with 'Russian intellect'

Walking robots: it's all in the hips, say Japan researchers

Robot challenge: unload a spacecraft

Armed ground drones to take over battlefields in five years

INTERNET SPACE
When the wind blows

Shifting winds in turbine arrays

Spain launches first offshore wind turbine

Key German lawmaker: End renewable energy subsidies by 2020

INTERNET SPACE
France backs down on truck 'ecotax' after protests

Proposed car system could alleviate unexplained traffic jams

China's Dongfeng mulls 'rationality' of Peugeot move

Eight U.S. states in agreement to promote zero-emission vehicles

INTERNET SPACE
Ukraine minister: Naftogaz debt to Gazprom to be resolved Monday

Petrobras mulls shedding energy assets in Peru

Shell to drill again off Alaska's Arctic coast

Silent protest for Briton held over Greenpeace ship

INTERNET SPACE
Tepco plans removal of Fukushima fuel rods

Greenpeace activists fined for Swedish nuclear plant protest

Fukushima operator logs net profit in first half

Swiss nuclear plant to close in 2019: firm

INTERNET SPACE
GDF SUEZ Energy North America Makes Investment In Oneroof Energy

UC Researcher Proposes Classification System for Green Roofs

Weatherizing Homes to Uniform Standard Can Achieve $33 Billion in Annual Energy Savings

Business, labor urge German politicos to unite on energy transition

INTERNET SPACE
Warm winters let trees sleep longer

Study of Brazilian Amazon shows 50,000 km of road was built in just three years

Local communities produce high-quality forest monitoring data, rivals that of professional foresters

Redwood trees reveal history of West Coast rain, fog, ocean conditions




The content herein, unless otherwise known to be public domain, are Copyright 1995-2014 - Space Media Network. AFP, UPI and IANS news wire stories are copyright Agence France-Presse, United Press International and Indo-Asia News Service. ESA Portal Reports are copyright European Space Agency. All NASA sourced material is public domain. Additional copyrights may apply in whole or part to other bona fide parties. Advertising does not imply endorsement,agreement or approval of any opinions, statements or information provided by Space Media Network on any Web page published or hosted by Space Media Network. Privacy Statement